Effective Date: October 2024
Welcome to Zimm Pet Portraits! By accessing and using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase.
1. General Information
Zimm Pet Portraits provides custom pet portraits created by our team of artists. By placing an order, you are agreeing to the terms outlined below.
2. Orders and Payment
- All orders must be placed through our website or designated communication channels.
- Prices for our services are displayed on our website and are subject to change at any time.
- Payment must be made in full at the time of order, unless otherwise stated.
- We accept payments via Credit/Debit Card and PayPal.
- Once payment is received, we will begin processing your order.
3. Custom Portraits
- Each portrait is custom-made based on the photo(s) provided by the customer. You are responsible for ensuring that the photo quality is high enough for us to produce a detailed portrait.
- Please ensure that you have the right to use any image you upload to us. Zimm Pet Portraits is not liable for any copyright infringement or other legal claims resulting from the use of photos provided by customers.
- Minor adjustments may be requested after you receive the preview of the artwork. However, significant changes may incur additional fees.
4. Shipping and Delivery
- We aim to deliver your finished artwork within 14 days from the date of your order. However, delivery times may vary depending on factors such as the complexity of the portrait and shipping destination.
- Shipping costs are calculated at checkout and are non-refundable.
- We are not responsible for delays caused by shipping carriers or customs processing.
5. Refunds and Cancellations
- Due to the personalized nature of our products, we do not offer refunds once work has begun on your custom portrait.
- If you wish to cancel your order, you must do so before we begin work on your portrait. Cancellations requested after this time will not be refunded.
- In the event of a defective or damaged product, please contact us within 24 hrs for assistance.
6. Copyright and Usage
- Zimm Pet Portraits retains the copyright to all artwork created, including commissioned pieces.
- By commissioning a portrait, you grant Zimm Pet Portraits the right to use the artwork for promotional purposes, including displaying it on our website, social media, and marketing materials. If you prefer not to have your portrait used in this way, please notify us in writing.
- You may not reproduce or use the artwork for commercial purposes without explicit permission from Zimm Pet Portraits.
7. Customer Responsibility
- It is your responsibility to provide accurate and up-to-date contact and shipping information. Zimm Pet Portraits is not responsible for any issues resulting from incorrect or incomplete information.
- You agree to cooperate with Zimm Pet Portraits throughout the order process, including responding to any requests for additional information or clarification regarding your order.
8. Limitations of Liability
- Zimm Pet Portraits is not liable for any indirect, incidental, or consequential damages arising from your use of our services or products.
- Our liability is limited to the total amount you paid for the order.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with UK laws, without regard to its conflict of law principles.
10. Changes to Terms
Zimm Pet Portraits reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.